Privacy Policy - ProHealth Medical Group

ProHealth Medical Group Pte Ltd

Last Updated: 4 November 2026

1. Introduction

ProHealth Medical Group Pte Ltd (“PHMG”, “ProHealth”, “we”, “us” or “our”) is committed to protecting the privacy and personal data of our patients, visitors and individuals who engage with our services.

This Privacy Policy explains how we collect, use, disclose, store and manage personal data in accordance with the Personal Data Protection Act 2012 (“PDPA”) of Singapore and other applicable laws and regulations.

This policy applies to personal data collected through our clinics, website, online forms, telemedicine services and other interactions with ProHealth.

2. Collection of Personal Data

We may collect personal data directly from you or through interactions arising from our relationship with you.

Depending on the services requested, personal data collected may include:

Personal particulars: Name, date of birth, identification details, gender and contact information.
Medical information: Medical history, symptoms, allergies, medications, consultation records, diagnoses and treatment information.
Appointment information: Booking requests, appointment preferences, attendance records and consultation arrangements.
Payment information: Billing details, payment records, insurance information and relevant claims documentation.
Online submissions: Information submitted through website forms, enquiries, feedback and telemedicine requests.
Communication records: Correspondence through email, telephone, WhatsApp or other communication channels used in connection with our services.

We endeavour to collect only personal data reasonably necessary for the purposes for which it is required.

3. Purposes for Collection, Use and Disclosure

ProHealth may collect, use and disclose personal data for the following purposes:

3.1 Medical and Healthcare Services

Providing medical consultations, examinations, treatment and other healthcare services.
Assessing patients’ medical conditions and healthcare needs.
Maintaining medical records and ensuring continuity of care.
Arranging referrals, follow-up consultations and other necessary medical services.
Coordinating healthcare services across ProHealth clinics and authorised healthcare providers.

3.2 Appointment and Administrative Management

Processing appointment requests and registrations.
Contacting patients regarding appointments, enquiries and service arrangements.
Managing billing, payments, insurance claims and related administrative matters.
Responding to feedback, requests and complaints.
Maintaining operational and service records.

3.3 Telemedicine Services

Where telemedicine services are offered, we may process information submitted through our online pre-consultation forms and related communication channels for purposes including:

Reviewing and processing teleconsultation requests.
Contacting patients regarding consultation arrangements.
Facilitating preliminary administrative screening and appropriate clinical assessment.
Verifying patient information and identity where required.
Arranging consultations with healthcare professionals.
Facilitating treatment, prescriptions, medical certificates, referrals and follow-up care where clinically appropriate.
Maintaining relevant medical and administrative records.

Submitting a teleconsultation request does not guarantee that a remote consultation is suitable or that an appointment has been confirmed.

3.4 Communications and Service Updates

We may use your contact details to communicate with you regarding:

Appointment confirmations and changes.
Consultation arrangements and follow-up instructions.
Healthcare-related enquiries and service updates.
Matters relating to the administration of services you have requested.

Where appropriate, such communications may take place through WhatsApp, email, telephone or other available channels.

3.5 Marketing and Promotional Communications

Where permitted by applicable law, we may use personal data to provide information about ProHealth’s services, healthcare initiatives, membership programmes, promotional offers and other relevant activities.

We will comply with applicable consent and marketing communication requirements, including the Do Not Call provisions where relevant.

Individuals may request to stop receiving marketing communications through the contact details provided in this policy.

3.6 Legal and Regulatory Compliance

We may process personal data where necessary to:

Comply with applicable laws, regulations and regulatory requirements.
Respond to lawful requests from government agencies and regulatory authorities.
Assist with legally authorised investigations.
Fulfil applicable healthcare documentation, reporting and recordkeeping obligations.

4. Disclosure of Personal Data

Where reasonably necessary for the purposes described in this policy, ProHealth may disclose personal data to:

Other clinics, healthcare professionals or entities within ProHealth Medical Group.
Healthcare providers, laboratories, specialists and other parties involved in providing medical care.
Insurance companies, employers or third-party administrators where necessary and authorised for claims, billing, audits or related purposes.
Service providers supporting our administrative, technological, communication or healthcare operations.
Government agencies, regulators and law enforcement authorities where required or permitted by law.

We will take appropriate steps to ensure that personal data is disclosed only for legitimate and authorised purposes.

5. Transfer of Personal Data Outside Singapore

In certain circumstances, personal data may be transferred to or processed by authorised service providers or related organisations located outside Singapore.

Where overseas transfers occur, ProHealth will take steps to comply with the applicable requirements of the PDPA, including requirements relating to the protection of personal data transferred outside Singapore.

6. Protection of Personal Data

ProHealth recognises the importance of protecting personal data, particularly information relating to patients’ health and medical history.

We will take reasonable administrative, technical and physical security measures to protect personal data against unauthorised access, collection, use, disclosure, copying, modification, disposal, loss or other similar risks.

Access to personal data should be limited to authorised personnel who require the information for legitimate business or healthcare purposes.

While reasonable precautions are taken, no electronic transmission or storage system can be guaranteed to be completely free from security risks.

7. Retention of Personal Data

We retain personal data for as long as reasonably necessary to fulfil the purposes for which it was collected, or as required for legal, regulatory, contractual or legitimate business purposes.

Medical records and related healthcare information may be subject to specific statutory or regulatory retention requirements.

When personal data is no longer required for these purposes, we will cease retaining it or remove the means by which it can be associated with an individual, in accordance with applicable requirements.

8. Accuracy and Updating of Personal Data

We endeavour to ensure that personal data collected and maintained is accurate and complete where it is used to make decisions affecting individuals or disclosed to other organisations.

Patients are encouraged to inform ProHealth of any changes to their personal particulars.

Requests to update personal information may be made through our clinic staff.

For changes involving identity information, relevant original identification or supporting documents may be required for verification purposes.

9. Access and Correction of Personal Data

Individuals may request access to or correction of personal data held by ProHealth, subject to applicable legal requirements and exceptions.

Due to the sensitive nature of medical information, ProHealth may require appropriate identity verification before processing such requests.

Certain requests involving medical records or identification details may need to be made in person at one of our clinics.

Requests will be handled in accordance with applicable laws and our internal procedures.

10. Withdrawal of Consent

Where personal data is processed based on consent, individuals may request to withdraw that consent by contacting ProHealth.

Upon receiving such a request, we will explain the likely consequences of withdrawal and process the request in accordance with applicable legal requirements.

Please note that withdrawing consent may affect our ability to provide certain healthcare services, process requests or maintain continuity of care.

Withdrawal of consent does not necessarily require the deletion of information that ProHealth must retain or is otherwise permitted to process under applicable law.

11. Website Forms and Online Communications

When you submit information through our website, including appointment enquiries and teleconsultation request forms, the information may be processed to respond to your enquiry and facilitate the requested services.

Personal data submitted through online forms may be handled using website systems and authorised third-party service providers supporting our operations.

Patients should avoid submitting unnecessary sensitive information through general enquiry forms or communication channels not designated for clinical information.

Where we communicate with patients through third-party messaging services, such communications may also be subject to the relevant service provider’s privacy practices.

12. Third-Party Websites and Services

Our website may contain links to websites or services operated by third parties.

ProHealth does not control the privacy practices of these third parties.

We encourage users to review the relevant privacy policies before providing personal data to external websites or services.

13. Changes to This Privacy Policy

ProHealth reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our services, operational practices or applicable legal and regulatory requirements.

The latest version will be made available on our website, together with its effective or last-updated date.

14. Contact Us

For enquiries, requests or concerns regarding the collection, use, disclosure or management of your personal data, please contact: